Overhead crane company and factory customer reception

08 Mar, 2018

How to receive foreign customers to visit overhead crane company and factory? In order to make your visit more effective and fruitful, Dongqi Crane, as a professional overhead crane manufacturer and supplier, will show you our client reception process， which is as follow:

Singapore customer visit Dongqi overhead crane company and factory

Preparatory work

Assisting clients to apply for visiting visas (Dongqi Group Yuantai Overhead crane company invitations and government invitations are two kinds, if the company invitation, directly based on customer visa scanning, fill in the name, date of birth, passport validity period, visit time and purpose of visit and other information; If it is a government invitation, you need to confirm the following information to the customer);

a. Inviting foreigners to apply for visas;
b, the invitation business license, foreign trade operators record registration form
c, was invited business registration certificate (controlled by the state);
d. Documents (such as import and export documents, bank settlement statements, customs bills of lading, tax payment certificates, contracts, etc.
e, passport of the invited person and a copy of the visa page to China
f, the applicant's work unit issued proof of work; (provided by the controlled country)
g, invited to visit China schedule;
h, guarantee, undertaking
i, other required information.

Pakistan customer visit Dongqi overhead crane company and factory

Know your needs and requirements

Understand overhead crane customer’s customs, religious beliefs, to facilitate the exchange of reception process, to understand taboo food, especially Muslim countries, customers do not eat pork, Hindu customers, vegetarians, etc .;
Confirm the number of visitors, positions, arrangements for reception of vehicles, in-depth talks in Dongqi Group Yuantai Crane overhead crane company and customers;
Confirm the date of visit, flight information, overhead crane customer’s China mobile phone number or online chat tool, arrange the relevant personnel to prepare the reception, the general clerks are e-mail or foreign customers by telephone contact, came to China, and finally to their next in China Handle the phone number, timely contact with overhead crane customers;
To confirm the visit of the trip and hotel booking information, understand the purpose of the overhead crane customer's visit to understand the situation of competitors, to win further orders helpful;
Prepare gifts, fruits, tea, welcome, quotations, technical drawings and other documents and data, especially in early communication with customers in the process of communication several times overhead crane technical problems before the customer to be carefully prepared, Confirm with the customer again, let the customer convinced;
Arrange vehicles and escorts, to ensure that the vehicle can accommodate all people.

Bangladesh customer visit Dongqi overhead crane company and factory

Customer reception

1, making the pick-up card (overhead crane customer company name, name of visitors, country), pick up the plane, pick up the plane according to the last flight of the client to the domestic or international Hong Kong,
2, the airport to the company on the road, introduce our customs and practices: population, transportation, crops, staple food, scenery: Shaolin Temple, Qing Ming Riverside Landscape Garden, the Yellow River, to understand the local customs and practices of customers;

Australia customer visit Dongqi overhead crane company and factory

Custom reception of Dongqi Crane

a, reception room: fruit, tea, coffee, product certification (Overhead crane CE & ISO), other customers visit company photos;
b, Introduction in the workshop: The introduction of the overhead crane and equipment required by the clients, with emphasis on the production equipment (overhead crane production process), the blackboard of the overhead crane workshop, the production of their own accessories to ensure maximum quality and delivery time, we produce overhead crane accessories in addition to our company own use, other plants will get goods from us;
c, meeting room negotiation: Ask our customers for advice on our overhead crane company, understand the customer's ideas and attitudes, watch the Dongqi Group Yuantai Overhead crane company's promotional video. During the negotiation, the general manager, overhead crane design engineer (English), salesman, overhead crane installation engineer, overhead crane testing engineer, overhead crane cargo engineers are present, take a group photo, so that customers feel our profession and their emphasis on the project;
d, to send customers to the hotel or airport, according to the customer state of mind on the road, if the customer drowsiness, do not chat, if you do not sleepy, chatting with the customer his arrangement;
e, the security greetings after coming back, if we can give customers timely and careful attention, will deepen the impression of our customers;
f, go back and follow-up, the last step is the top key, to contact customers and re-confirm the process of overhead crane company visit to confirm the problem within 2 days after the customers return, to ensure that everything is confirmed clearly and signed overhead crane contract to complete the order .

Russia customer visit Dongqi overhead crane company and factory

Visit Dongqi overhead crane company and factory?

Overhead crane company reception of Dongqi crane makes your crane company visit more effective and fruitful. If you want to visit our company and factory, please leave a message below and tell us what product you are interested, overhead crane, gantry crane, or any other types of cranes.